1. Nature of Digital Products & Instant Delivery
Unlike physical merchandise that can be returned in its original packaging, digital goods cannot be retracted, recalled, or un-downloaded once delivered. The moment your payment is confirmed by our authorized payment gateway (Razorpay), our automated delivery system immediately grants you:
- Instant private access to duplicate the digital spreadsheet or template to your cloud drive (e.g. Google Drive).
- Direct download links for offline workbooks and digital files.
- Immediate access to all bundled digital resources, guides, and templates.
Since complete, permanent access and operational digital files are in your possession within moments of checkout, all purchases are deemed fully consumed, final, and non-refundable.
2. Strict No Refund & Cancellation Policy
By placing an order and completing payment for any product on VK Digitals, you explicitly acknowledge and agree to the following terms:
- No "Change of Mind" Refunds: We do not issue refunds if you change your mind, find an alternative solution, decide you no longer need the product, or lack the time to use the digital templates.
- No "Incompatibility" Refunds Without Support Contact: Our templates are built on standard global platforms (such as Google Sheets, Microsoft Excel, and PDF). It is the customer's responsibility to review system requirements prior to purchase.
- No Partial Refunds: There are no partial or prorated refunds under any circumstances.
- No Recurring Subscription Fees: Products are offered for a one-time purchase fee as clearly displayed at checkout. There are no recurring subscriptions or hidden automatic renewals to cancel.
3. 100% Dedicated Technical Access Guarantee
We Guarantee Your Working Access — 1-on-1 Dedicated Support
While we do not offer refunds, we are 100% committed to ensuring you receive seamless access to the digital assets you purchased. If you experience any technical difficulties, such as:
- Did not receive your confirmation email or WhatsApp access link within 5–10 minutes of payment.
- Encounter an error opening the template link or accessing your private copy.
- Need guidance downloading or opening files on your phone, tablet, or desktop computer.
Simply contact our dedicated support team with your order reference number, and we will personally assist you 1-on-1 via WhatsApp or Email until your files are fully working.
4. Accidental Duplicate Transactions
In the rare event that a network failure, browser timeout, or payment gateway glitch causes you to be charged multiple times for the exact same order:
- Notify our support team within 7 days of the transaction date at support@vkdigitals.com.
- Provide your registered email address, phone number, and both Razorpay Payment transaction IDs.
- Upon verification that a duplicate charge occurred for the same order, the extra payment will be initiated for a 100% refund back to your original payment source (UPI, Credit/Debit Card, or Net Banking) within 5 to 7 business days as per standard banking protocol.
5. Chargeback & Dispute Prevention
Our payment infrastructure records detailed digital audit trails for every transaction, including IP addresses, timestamps, email delivery logs, and WhatsApp dispatch receipts. Initiating an unauthorized chargeback or payment dispute without contacting our support team first violates our terms of service and will result in the immediate revocation of all digital licenses and access links.
6. Contacting Customer Support
If you have any questions regarding this policy or require assistance with any digital product purchase, please reach out to our team:
Company: VK Digitals
Product Support Email: support@vkdigitals.com
Support Hours: Monday – Saturday, 9:00 AM – 7:00 PM IST (Response within 2–4 hours)