1. Information We Collect
When you visit our website or purchase any digital product from VK Digitals, we may collect the following categories of information:
- Personal Contact Information: Full name, email address, and WhatsApp/phone number provided during the checkout process.
- Transaction Records: Order reference ID, product purchased, amount paid, purchase date, and payment confirmation status. Note: We do NOT store your credit/debit card numbers, CVVs, or UPI PINs. All financial payments are encrypted and securely processed by our RBI-licensed payment gateway partner, Razorpay.
- Technical & Usage Telemetry: IP address, device type, browser information, and referral sources collected via server access logs and standard analytics.
2. How We Use Your Information
We use your information strictly for legitimate commercial and fulfillment purposes, including:
- Instant Digital Delivery: Delivering private template access links, Google Sheets duplicates, and downloadable files to your registered email and WhatsApp immediately upon payment.
- Customer Support: Assisting you with file access, template setup, or troubleshooting technical queries upon request.
- Transaction Verification & Receipts: Generating purchase receipts and preventing duplicate transactions or fraudulent chargebacks.
- Service Improvement & Analytics: Measuring landing page performance and conversion effectiveness via Meta Conversions API (CAPI) and Google Analytics.
3. Data Protection & Payment Security
We implement robust industry-standard safeguards to protect your personal details:
- 256-Bit SSL Encryption: All communications between your browser and our servers are encrypted via HTTPS with modern TLS certificates.
- PCI-DSS Compliant Payments: Razorpay processes all online transactions under strict Level 1 PCI-DSS compliance standards. Your sensitive card or banking credentials never touch or get stored on our application servers.
- Restricted Access: Customer contact details are accessible solely by authorized personnel for customer support operations.
4. Cookies & Web Tracking Technologies
Our website utilizes standard session cookies and third-party tracking pixels (such as the Meta Pixel) to:
- Remember form states and prevent automated abuse.
- Measure the performance and ROI of our digital ad campaigns.
- Deliver relevant updates regarding new digital templates and product releases.
You can adjust your browser settings to reject cookies at any time; however, certain checkout functionalities may require cookies to maintain order sessions.
5. Third-Party Sharing Disclosures
We never sell your data to brokers or advertisers. We share information only with trusted third-party service providers who assist us in operating our website and delivering products:
- Payment Processors: Razorpay Software Private Limited for secure transaction authorization.
- Messaging & Delivery Services: WhatsApp Business Cloud API & automated SMTP relays for instant digital receipt delivery.
- Legal Compliance: When strictly required by law, subpoena, or governmental regulation under Indian jurisdiction.
6. User Rights & Data Retention
You have the right to request access to the personal data we hold about you, request corrections to erroneous information, or request the deletion of your customer record from our marketing communications by emailing our Data Protection team.
7. Contact Information
For any privacy inquiries or data requests, please contact:
Data Protection Officer: VK Digitals
Email: support@vkdigitals.com
Address: India • Fast Digital Commerce Operations