Customer Assistance Desk

Contact Us

We are here to help you 6 days a week • Entity: VK Digitals

💬 Need Assistance with Your Digital Product? Whether you have questions before purchasing, need assistance opening your Google Sheets template, or require help with an order, our support team is available to assist you.

1. Customer Support Channels

For prompt assistance regarding product delivery, technical setup, or transaction queries, please reach out through our official channels:

Email Support

Direct inquiry & order access help:

support@vkdigitals.com

Typical response: Within 2–4 hours

WhatsApp Support

Instant order fulfillment & setup help:

Available on registered order confirmation

Hours: 9:00 AM – 7:00 PM IST

2. Operating Hours

Our customer service team operates during standard business hours across India:

Monday to Saturday: 9:00 AM – 7:00 PM IST
Sunday: Limited emergency email coverage for order fulfillment

3. Business Information & Merchant Profile

In accordance with Ministry of Corporate Affairs, Consumer Protection (E-Commerce) Rules, and Razorpay Merchant Compliance:

Brand / Trade Name: VK Digitals

Operating Entity: VK Digitals

Operating Country: India

Business Nature: Digital Products, Spreadsheet Templates & E-Commerce Services

Official Grievance Contact: support@vkdigitals.com

4. Frequently Addressed Support Topics

Instant Access Delivery: If you did not receive the email confirmation within 15 minutes, please mention your payment ID in your message.
Google Drive Permissions: Ensure you are logged into your primary Google Account when clicking the "Make a Copy" link.
Duplicate Payment Inquiries: Include both transaction reference numbers for immediate verification and resolution.